Crustacean Compassion is the leading organisation dedicated to securing legal protection for decapod crustaceans in UK. We have a great responsibility to create a kinder world for these misunderstood, overlooked and yet widely exploited animals. And our supporters – people like you – are at the heart of our mission. 

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Every single person who signs a Crustacean Compassion petition, raises awareness, or donates their money or time, is helping to make real change happen. We value each and every one of you. 

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For that reason, we always strive to do right by you, and provide you with the supporter experience you expect and deserve. 

 

Our Promise to You 

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Communicating our work and impact: 

• We will communicate clearly what we are trying to achieve and ways you can help 

• We will share achievements and successes, so that you can see the impact we are making for decapods, together 

• We will keep you up to date with our campaigns and how you can help via email, if you request this 

 

Listening to and supporting you: 

• When you contact us, we will treat you with kindness and respect 

• We will listen carefully to your questions and feedback, and when we respond we will do so clearly, openly and honestly 

• If you tell us you want us to stop communicating with you in a certain way, or stop communicating with you altogether, we will do so 

 

Acting responsibly and with integrity: 

• We will use your donations and our resources carefully and responsibly to make meaningful change for decapods 

• We will consider our supporters’ views when we create new campaigns, actions and supporting activities 

• We will keep our campaigning, communications and fundraising activities under review, learning as we go and making changes where we feel they are needed 

• We will not put undue pressure on you to make a donation 

• We will always respect your rights and privacy 

• If we make a mistake, we will apologise and work to correct it 

• We will do what we say we are going to do